Privacy Policy

Emerald Healthcare Services Inc. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, enroll in our services, or communicate with us via phone, SMS, email, or other electronic means.

1. Information We Collect:

We may collect the following categories of personal information:

    a. Personal Identifiers:

     - Full name
     - Phone number
     - Email address
     - Mailing address
     - Date of birth (for enrollment/employment eligibility)

    b. Communication Data:

     - SMS and MMS messages
     - Call logs and call recordings (where permitted by law)
     - Email correspondence

    c. Educational & Employment Information:

     - CNA school enrollment details
     - Training progress and certifications
     - Employment application information

    d. Technical Data:

     - IP Address
     - Browser type
     - Device information
     - Website usage data (via cookiees or analytics tools)

2. How We Use Your Information:

We use collected information to:

     - Provide home care services
     - Enroll and manage CNA students
     - Communicate about schedules, classes, services, billing, and support
     - Send transactional and informational SMS messages
     - Send marketing or promotional communications only with your consent
     - Improve our website and services
     - Comply with legal and regulatory obligations

3. SMS & Messaging Communications (Twilio Compliance)

By providing your phone number, you consent to receive transactional and/or marketing messages from Emerald Healthcare Inc.

     - Message frequency varies
     - Message & data rates may apply
     - Reply STOP to opt out at any time
     - Reply HELP for assistance

We use Twilio, a third-party communications platform, to send and receive SMS, voice calls, and related messaging services.

4. Sharing of Information

We may share your information with:

     - Service providers (including Twilio) who assist in communication, billing, and operations
     - Regulatory authorities when required by law
     - Educational or accreditation partners (when applicable)

We do not sell your personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage method is 100% secure.

6. HIPAA Notice (If Applicable)

If you receive home care services from Emerald Healthcare Inc., certain health information may be protected under HIPAA. We comply with all applicable healthcare privacy regulations.

7. Your Rights & Choices

You may:

     - Opt out of SMS communications by replying STOP
     - Request access, correction, or deletion of your personal data
     - Withdraw consent for marketing communications

To exercise your rights, contact us using the information below.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website performance.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age unless enrolled in approved educational programs with proper consent.

10. Contact Information

Emerald Healthcare Services Inc.

Website: https://www.emeraldhealthcareinc.com

Email: management@emeraldhealthcareinc.com

Phone: (770) 559-9940